Terms and policies

The rules, in plain English.

What you can expect from Skeepy, what Skeepy expects from you, and what happens when anyone breaks the rules. The Terms and Conditions are the agreement; the policies explain parts of it in more detail.

Terms and conditionsThe agreement between you and Skeepy: plans, waiting periods, limits, payments, and how either side can end it.Read it Privacy policyWhat we collect about you and your pet, why, who sees it, and how to have it changed or deleted.Read it Fair use and fraudWhat counts as fraud, our right to check, and what happens to anyone who tries it.Read it Skeepy Pay: the rulesHow you pay clinics with Skeepy Pay, and what you agree to each time.Read it Cancelling, refunds and changesChanging or cancelling a plan, the 48-hour cooling-off period, and when money comes back.Read it Complaints and appealsHow to raise a complaint, appeal a payment decision, and what happens next.Read it ReviewsWho can review a clinic, and what we remove.Read it For clinicsFor vets and clinics: how Skeepers pay you, your clinic account, Recommended Clinics, and what we expect.Read it

Updated 11 October 2026. Where a policy and the Terms and Conditions differ, the Terms apply. Questions: info@skeepy.co.