Complaints and appeals
Tell us what went wrong and we will put it right if we can. A different person looks again at any decision you appeal.
1Raising a complaint
Write to info@skeepy.co, message us on WhatsApp on +234 903 281 0410, or call the same number. Tell us your pet's Skeepy ID and what happened.
2Appealing a payment decision
If Skeepy Pay declined something, or covered less than you expected, write to info@skeepy.co and say why. Someone who did not make the first decision looks at it again, with any vet notes or bills you send, and replies within fifteen (15) business days.
3If we still disagree
Either of us can take the matter to mediation at the Lagos Multi-Door Courthouse or another recognised mediation centre in Lagos, as the Terms set out in section 20. Nigerian law applies.
This policy explains part of the Terms and Conditions. Where they differ, the Terms apply.