FAQs

You asked. We answered.

39 questions about joining, paying the clinic, what each plan covers and the free tools, answered plainly.

FAQs

The seven everyone asks first.

You asked

Do I have to use your clinics?

No.

Pay any clinic in Nigeria with its own premises and a business bank account. Skeepy's Recommended Clinics, in six states with Lagos and Abuja among them, are there if you want one.

You asked

Do I pay first and claim it back later?

No.

At the clinic, you enter the bill and pay it with Skeepy Pay, from your phone. Covered care is paid from your plan; you pay only what it doesn't cover, and you see that before you pay.

You asked

How fast does the clinic get the money?

At once.

When you pay with Skeepy Pay, it lands in the clinic's account the way a bank transfer does, weekends included. Surgery and other high-cost treatment are approved by a Skeepy vet before treatment starts, usually within 15 to 30 minutes.

You asked

What if I'm not sure it needs a clinic?

Ask a vet.

Chat with a real vet from your dashboard, free on every plan, as often as you need.

Send a photoAdvice saved to their record
You asked

When does the cover start?

It depends.

Each benefit has its own waiting period, counted from the day cover starts: 14 days for consultations and core vaccines, longer for others. Every plan page lists each one.

You asked

I have more than one pet. Is there a discount?

Up to 25%.

Put them all on a Clan Plan, one bill, each on its own plan: Cublings, Furrtastic, Purrfect or Infinity, in any mix. 15% off each pet for two, 20% for three, 25% for four or more.

Clinics ask

Do we have to sign up to be paid?

No.

Skeepers pay you with Skeepy Pay, at your full price, and the money lands in your business account like any transfer. Partner clinics are also listed as Skeepy's Recommended Clinics.

Getting started7

What is Skeepy Pet HMO?

A health plan for your dog or cat, the way an HMO works for people. You pay a monthly, quarterly or yearly fee, and when your pet needs a vet, you pay the clinic with Skeepy Pay and covered care comes from your plan.

Which pets can join?

Dogs and cats, of any breed. Puppies and kittens under 12 months join the Cublings Plan; pets of 12 months and over choose Furrtastic, Purrfect or Infinity.

Where in Nigeria does it work?

Everywhere. You can use your plan at any vet clinic in Nigeria with its own premises and a business bank account, in any of the 36 states or the FCT.

How do I sign up?

Choose a plan, add your pet's details and photos, then pay your first month, quarter or year by card, bank transfer or USSD. It takes a few minutes, and your pet gets a Skeepy HMO ID straight away.

When does cover start?

Each benefit has its own waiting period, counted from the day cover starts. Vet chat is available as soon as you join. Consultations and core vaccines open after 14 days; others take longer, for example deworming after 30 days. Every plan page lists the wait for each benefit.

Why do you ask about vaccines?

Because some illnesses are covered only for a vaccinated pet. Parvovirus is covered only when your dog has had a DHLPP vaccine, or your cat an FVRCP vaccine, in the 13 months before the visit, on their record before the visit. Tick fever is covered only when your pet's flea and tick treatment was given in the 3 months before the visit, on their record before the visit. You add each vaccine your pet has had, with the date and where, when you join or later under Vaccinations, and Skeepy Pay opens once every core vaccine is filled in.

Why do you need photos of my pet?

So Skeepy knows the pet being treated is the pet on the plan. Every pet has a profile photo, and before you first use Skeepy Pay you add clear photos of its face, both sides, front and back. At each visit you take one more with Skeepy Camera in your dashboard: it shows when and where it was taken, and it is checked against the profile photo.

Paying the clinic9

Can I use my own vet?

Yes. You can pay any clinic in Nigeria with Skeepy Pay, as long as it has a business bank account in the clinic's registered name. The vet doesn't need to sign up with Skeepy. It must be a clinic with its own premises that gives a receipt: Skeepy Pay cannot pay a mobile vet, unless it is one of Skeepy's Recommended Clinics, or a clinic that does not issue receipts.

How do I pay the clinic?

With Skeepy Pay, in your dashboard. Choose the clinic, or add it with its registered name, city, state and business bank account; pick the services and enter the prices. Each line shows whether your plan covers it. Then pay.

Do I pay first and claim it back later?

No. You pay the clinic with Skeepy Pay, from your phone, at the desk. There are no claim forms and nothing to wait for.

How fast does the clinic get the money?

At once. A Skeepy Pay payment lands in the clinic's account the way a bank transfer does, weekends included. Surgery and other high-cost treatment are approved by a Skeepy vet first.

Why can't I pay into a personal account?

Skeepy Pay only pays business accounts in the clinic's registered name. It protects you, the clinic and every other Skeeper from payments going to the wrong person.

What if the bill is more than my plan covers?

You see it before you pay: each line shows what your plan covers. Skeepy Pay pays the covered part from your plan, and you pay the clinic the rest yourself.

What if a clinic charges far more than other clinics?

Skeepy Pay covers what clinics across Nigeria usually charge for each service. If a price is well above that, Skeepy Pay tells you before you pay, so you can check it with the clinic.

What happens with surgery and other expensive treatment?

Surgery and other high-cost treatment are reviewed before treatment starts. You send the clinic's plan, with photos and the quote; a Skeepy vet approves it, usually within 15 to 30 minutes, and then you pay the clinic with Skeepy Pay in the same way.

Can I use Skeepy at night or at the weekend?

Yes. Skeepy Pay works at any hour, every day of the week.

Plans and prices6

What plans are there, and what do they cost?

Cublings Plan ₦15,000 a month (under 12 months), Furrtastic Plan ₦16,000, Purrfect Plan ₦32,000 and Infinity Plan ₦64,000. See everything each one covers.

Can I pay quarterly or yearly?

Yes. Quarterly saves 5% and yearly saves 7%. You can pay by card, bank transfer or USSD.

How does the Clan Plan work?

Two or more pets, paid as one bill, each on its own plan: Cublings for puppies and kittens under 12 months, Furrtastic, Purrfect or Infinity for any pet, in any mix. Each pet is 15% off for two pets, 20% for three, and 25% for four or more. Two pets on Furrtastic come to ₦27,200 a month, saving ₦4,800.

Can I change my plan?

Yes, you can upgrade at any time from your dashboard or by messaging us.

What happens if I miss a renewal?

Your cover lapses, and waiting periods start again when you renew: every benefit waits at least 30 days, and benefits with longer waits wait their full period again. Renewing on time keeps your cover running.

Can I cancel?

Yes, at any time. Your cover stays active until the end of the period you've paid for. If you are new, you can cancel within 48 hours of joining for a full refund, as long as you have not used any Skeepy service in that time.

What's covered5

What does my plan cover?

Consultations, vaccines, deworming, flea and tick treatment, tests, illness treatment, emergencies and surgery, with grooming, boarding, pet sitting, dental cleaning and more on the higher plans. The full list shows every service and how many of each.

Are medicines covered?

Yes. On Purrfect and Infinity, prescribed medicines, medicines for a chronic condition and supplements each have their own yearly limit. On Cublings and Furrtastic, medicines come out of the illness limit.

Are emergencies covered?

Yes, on every plan. Cublings has a ₦60,000 pool for 2 emergencies a year; Furrtastic covers 2 at up to ₦40,000 each; Purrfect 3 at ₦60,000 each; Infinity 6 at ₦60,000 each.

Is surgery covered?

Yes, up to ₦380,000 a year on Cublings, ₦400,000 on Furrtastic, ₦750,000 on Purrfect and ₦1,500,000 on Infinity. Spaying and neutering are on Cublings, Purrfect and Infinity.

Are pre-existing conditions covered?

Only long-term ones. If your pet had a long-term condition before joining, such as diabetes, kidney or heart disease, hip dysplasia, epilepsy or long-term skin allergies, care for it isn't covered. Illnesses your pet has had and recovered from are covered in the usual way.

Vet chat and free tools6

Can I talk to a vet without going to a clinic?

Yes. Chat with a real vet from your dashboard, free on every plan, as often as you need, from the moment you join: there is no waiting period. Send photos; the advice is saved to your pet's health record.

What does the dashboard show about vaccines?

When each vaccine and deworming is due, worked out from your pet's record, and what the plan covers for each.

What can I use without a plan?

A free pet dashboard with your pet's health record, the National Pet Database, Skeepedia and free guides. Alerts about recalls and outbreaks, pet events, partner deals and the vet chat come with a plan.

What is the National Pet Database?

A free register of pets in Nigeria. Your pet gets a unique ID, so anyone who finds them can look them up and contact you. You don't need a plan to register.

What do the QR tag and microchip cost?

Both are optional. A QR pet tag is ₦20,000: anyone who finds your pet scans it to reach you. A microchip is ₦35,000, implanted by a vet and linked to your pet's National Pet Database record. Registering your pet stays free.

Where do the deals come from?

From pet stores, groomers and other services that partner with Skeepy. You'll find them in your dashboard.

For clinics3

Does our clinic need to sign up to be paid?

No. Skeepers pay your bill with Skeepy Pay, at your full price, straight into your clinic's business account.

How quickly are we paid?

At once, like any bank transfer, as soon as the Skeeper pays with Skeepy Pay.

What does a partner clinic get?

A place on Skeepy's Recommended Clinics, where Skeepers look for a vet, and VetNode, Skeepy's practice software. Become a partner clinic.

Your account3

I have more than one pet. Can I manage them together?

Yes. All your pets sit in one dashboard, each with their own profile, HMO ID and cover.

What is the Skeepy Cheerleader programme?

Our referral programme. Cheerleaders get their own code, earn 10% of the first subscription payment of every pet parent they refer, and track it all in their own dashboard.

How do I reach Skeepy?

WhatsApp or call +234 903 281 0410, or email info@skeepy.co, Monday to Saturday, 9am to 5pm. All the ways to reach us.

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Didn't see your question?

WhatsApp or call +234 903 281 0410, or email info@skeepy.co. Monday to Saturday, 9am to 5pm.

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