Cancelling, refunds and changes
You can cancel at any time and your pet stays covered to the end of the period you have paid for. A new Skeeper who changes their mind within 48 hours gets everything back, provided they have not used any Skeepy service.
1Cancelling
Cancel from Plan and payments in your dashboard, or tell us. The plan stops renewing at once, and the pet stays covered until the end of the period you have paid for. There is no refund for unused time.
2The 48-hour cooling-off period
If you are new to Skeepy, you can cancel within forty-eight (48) hours of first joining and get a full refund, provided you have not used any Skeepy service for the pet in that time: no payment with Skeepy Pay, no chat with a vet, no alerts. It does not apply to renewals.
3Charged by mistake
If you were charged twice or by mistake, write to info@skeepy.co within seven (7) days of the charge. An approved refund reaches the card or account you paid from within ten (10) business days.
4Moving to another plan
You can move to a higher plan at any time; waiting periods you have already served for benefits both plans share carry over. A move to a lower plan takes effect from your next billing period.
5If a plan lapses
If a plan ends and is started again later, nothing can be used for at least thirty (30) days, and every benefit's own waiting period starts again in full.
6Price changes
We give at least thirty (30) days' written notice of any change to what you pay. If you do not accept it, you can cancel before it takes effect.
This policy explains part of the Terms and Conditions. Where they differ, the Terms apply.