Vaccination Reminder Protocol
A reliable reminder system lifts vaccination compliance, protects patients and smooths your revenue. Here’s a protocol your front desk can follow.
The Reminder Cadence
| When | Action |
|---|---|
| At the visit | Book the next vaccination date before the client leaves |
| 2 weeks before due | Send the first reminder with a booking link |
| 3 days before due | Send a confirmation reminder |
| Due date passed (1 week) | Send a gentle “overdue” recall |
| 4 weeks overdue | Personal call from the clinic |
Set It Up
- Record every patient’s next-due date at the visit.
- Run a weekly “due next fortnight” list.
- Assign one person to own the recall list.
- Log responses so nobody is chased twice.
Tips
- Keep messages short, warm and easy to reply to.
- Lead with the pet’s health, not the sale.
- Honour opt-outs immediately.